Frequently asked questions

For donors

What does "0% platform fee" actually mean?: AidMotion never deducts a platform fee from donations. The only mandatory deduction is Stripe's payment processing fee (typically 2.9% + $0.30). Donors can optionally cover this fee so the charity receives the full amount.
What's the optional tip for?: Tips fund AidMotion's operations — engineering, manual verification, and customer support — so we can keep the platform free for charities. Tipping is optional and any amount you choose goes to AidMotion, not the charity.
Will I get a tax receipt?: Yes. A receipt is emailed to you within 60 seconds of a successful donation. You can also download a PDF copy from your account at any time. Tax deductibility depends on the charity's status in your country.

How does charity verification work?: We manually review every charity application within 3–5 business days. We require legal registration documents, bank verification, and ID for an authorized representative.
When do charities receive their funds?: Funds are transferred to the charity's connected Stripe account immediately when a donation succeeds. Stripe then pays out to the charity's bank account on its standard schedule (typically 2–7 business days).